Keypad frozen after alarm event vista20p evl4

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CJ500
Posts: 2
Joined: Thu Dec 26, 2019 1:58 pm

Keypad frozen after alarm event vista20p evl4

Postby CJ500 » Fri Sep 04, 2020 1:15 am

After an alarm event (night/instant accidental alarm), I put in my code on the keypad or eyezon app to stop the alarm. The keypad then shows the alarm event and which zone caused the alarm.

The problem is that when I go to put in my code on the keypad two more times to clear the past alarm, it simply won't clear. Usually I can go into eyezon and clear it from there, but sometimes even that won't work and the physical keypad just beeps at me oddly. I eventually have to cut power and disconnect backup battery to clear the past alarm.

Vista 20p purchased a year ago, evl4, only one keypad, not conflicting keypad IDs

Thanks for your help! Everything else works perfectly, but I've run into this for some time.

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