Not getting any push notification from iOS Eyez-on app

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

Newtonite
Posts: 2
Joined: Fri Jan 03, 2020 11:49 am

Not getting any push notification from iOS Eyez-on app

Postby Newtonite » Fri Jan 03, 2020 3:43 pm

Need help with the push notification from the iOS app.

I have everything turned on at the Settings-Notification options.

But still, no push notification.

I receive email notifications, but it’s not as alerting as a push notification to me, because I keep email notification turned off.

GrandWizard
Posts: 1933
Joined: Tue Nov 16, 2010 4:08 pm

Re: Not getting any push notification from iOS Eyez-on app

Postby GrandWizard » Sun Jan 05, 2020 12:32 pm

Did you allow notifications when you installed the app? If you aren't sure then remove the app and re-install it.

Newtonite
Posts: 2
Joined: Fri Jan 03, 2020 11:49 am

Re: Not getting any push notification from iOS Eyez-on app

Postby Newtonite » Mon Jan 06, 2020 12:53 am

GrandWizard wrote:Did you allow notifications when you installed the app? If you aren't sure then remove the app and re-install it.


Yes. I even removed the app and reinstalled it, to no avail.

GrandWizard
Posts: 1933
Joined: Tue Nov 16, 2010 4:08 pm

Re: Not getting any push notification from iOS Eyez-on app

Postby GrandWizard » Mon Jan 06, 2020 8:48 am

Submit a tech support request from your Eyezon portal under "Request Support"


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