[SOLVED] Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

hariskar
Posts: 3
Joined: Wed Jan 01, 2020 4:37 am

[SOLVED] Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Postby hariskar » Wed Jan 01, 2020 4:43 am

Hello and Happy New Year!

I have my system installed from the technicians who sell the alarm system, so I don't know the password to login to EnvisaLink (EVL4 DSC).
I have found instructions to reset password on http://www.eyez-on.com and on board.

My questions are:
-Is username always "user"?
-If I reset the board will other settings except password get lost? Did the technician do any settings on the EnvisaLink board?

Thank you!
Last edited by hariskar on Fri Jan 03, 2020 3:20 am, edited 1 time in total.

GrandWizard
Posts: 1933
Joined: Tue Nov 16, 2010 4:08 pm

Re: Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Postby GrandWizard » Wed Jan 01, 2020 7:25 pm

Yes, the username for the Envisalink is always "user".

Don't do a factory reset, use the "Reset Local Password" link under Settings in your Eyezon portal. It puts the password back to "user" too.

hariskar
Posts: 3
Joined: Wed Jan 01, 2020 4:37 am

Re: Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Postby hariskar » Thu Jan 02, 2020 1:58 am

Thank you, but here: viewtopic.php?t=2089 I read some users although they reset device password on the webpage they had to reset the board too afterwards to work, that is why I am asking.

Also on eyezon portal it says "Reset Device Password" and not "Reset Local Password", is it the same?

GrandWizard
Posts: 1933
Joined: Tue Nov 16, 2010 4:08 pm

Re: Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Postby GrandWizard » Thu Jan 02, 2020 9:39 am

That customer was having problems with the TPI beyond the password. The factory reset was coincidental.

Yes, I made a mistake, it is called Reest Device Password in the Settings page. Sorry.

hariskar
Posts: 3
Joined: Wed Jan 01, 2020 4:37 am

Re: Resetting EnvisaLink (because of unknown password) EVL4 DSC questions

Postby hariskar » Fri Jan 03, 2020 3:19 am

Thank you for support, I reset the password without any problem!


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