"tuned out" (system unavailable) keypads

Information and support for EnvisaLink modules.

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garyn
Posts: 5
Joined: Sat Jul 20, 2019 1:49 am

"tuned out" (system unavailable) keypads

Postby garyn » Sat Jul 20, 2019 4:31 pm

Hi!

Today when we arrived home all of the keypads were blank and in system unavailable mode. The keypads remained unavailable during the entire entry delay timeout period and resulted in the alarm sounding. This has seriously degraded our security system. :cry:

The EnvisaLink is attached to a DCS 1864 system running version 4.23 firmware (this is older firmware).

I need a method to either drastically shorten and hopefully prevent the EnvisaLink module from periodically disabling our system's keypads.

Thanks for the help!

Gary

GrandWizard
Posts: 1891
Joined: Tue Nov 16, 2010 4:08 pm

Re: "tuned out" (system unavailable) keypads

Postby GrandWizard » Sat Jul 20, 2019 4:56 pm

Submit a tech support request from your Eyezon portal. It sounds like your panel is not configured correctly and/or you have troubles on your system. We can only tell from your telemetry.

garyn
Posts: 5
Joined: Sat Jul 20, 2019 1:49 am

Re: "tuned out" (system unavailable) keypads

Postby garyn » Sat Jul 20, 2019 5:10 pm

okay, will do! Thanks!


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