FTC Error

Information and support for EnvisaLink modules.

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Moony_Lupin
Posts: 13
Joined: Sun Jan 14, 2018 3:22 pm

FTC Error

Postby Moony_Lupin » Mon Jul 01, 2019 8:53 am

I've had the Envisalink for over a year now and everything is working great! A while back, after cancelling my former monitored service, I had the no phone line trouble come up. I solved that issue by tapping into my magicjack line so that the panel would receive a dial tone.

A few days ago while we were on vacation, my father-in-law came by to feed our cat and set off our alarm. This triggered an FTC trouble code as the panel was still trying to call my old monitoring service. This leads me to a couple of questions.

1) I don't have the installer code for my panel, so will leaving the trouble condition impact the panel's ability to communicate with the eyezon monitoring?

2) If I were to get the installer code or figure it out, what is the process for stopping the panel from calling out?

3) If I were able to do question 2, would turning off the panel's dialer impact its ability to contact eyezon when the alarm is triggered?

Lastly, I'm in upstate SC and my alarm installer was Priority One. Anyone willing to PM me an installer code? :D

Thanks!

Flyct
Posts: 127
Joined: Sat Sep 14, 2013 10:27 pm

Re: FTC Error

Postby Flyct » Mon Jul 01, 2019 10:19 am

What brand and model is your alarm system? Knowing that we may be able to help.

Moony_Lupin
Posts: 13
Joined: Sun Jan 14, 2018 3:22 pm

Re: FTC Error

Postby Moony_Lupin » Mon Jul 01, 2019 11:34 am

Sure. The box is labeled as a DSC Power632 PC1555MX.

Flyct
Posts: 127
Joined: Sat Sep 14, 2013 10:27 pm

Re: FTC Error

Postby Flyct » Tue Jul 02, 2019 7:58 pm

Bump.

Can anyone with DSC experience help this member! My experience it limited to Honeywell.

GrandWizard
Posts: 1891
Joined: Tue Nov 16, 2010 4:08 pm

Re: FTC Error

Postby GrandWizard » Tue Jul 02, 2019 11:00 pm

You need to turn off your dialer, section 380, option 1. Turn it off.

Yes, you need your installers code, and no, this will not impact your Eyezon free or premium monitored service at all.

Enjoy your Envisalink


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