Possibly defective?

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

imkevincook
Posts: 1
Joined: Tue Jun 25, 2019 7:34 pm

Possibly defective?

Postby imkevincook » Tue Jun 25, 2019 7:47 pm

Just received this a couple days ago, it lit up and appeared to connect to internet but now I'm randomly not getting anything. Tomorrow is my first day off work since I got it, and it appears to have stopped working :( Set my DHCP to give it a static IP, nothing there. Panel powers a wireless module and a keypad, working fine, checked with volt meter just in case and the tiny voltage is there at the EVL4 but nothing happening. Here's a pic of the thing with power supplied, no lights flashing...

https://imgur.com/a/DesrgR8

If there's a likely culprit, I'm handy with a soldering gun, otherwise please advise?

GrandWizard
Posts: 1891
Joined: Tue Nov 16, 2010 4:08 pm

Re: Possibly defective?

Postby GrandWizard » Tue Jun 25, 2019 9:57 pm

Submit a tech support request from your Eyezon portal account. There's no point in posting customer specific issues on the forum.

Flyct
Posts: 127
Joined: Sat Sep 14, 2013 10:27 pm

Re: Possibly defective?

Postby Flyct » Thu Jun 27, 2019 11:49 pm

Looking closely at your picture it appears it’s miss-wired. You don’t have one wire in each location.

It appears that there’s nothing in the (circled) red positive terminal and brown and blue wires are in same terminal.

It may be an optical allusion due to parallax but it sure looks wrong.


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