Amazon Alexa Envisalink Skill Information

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

12johnniej
Posts: 3
Joined: Tue Apr 14, 2020 1:40 pm

Re: Amazon Alexa Envisalink Skill Information

Postby 12johnniej » Tue Apr 14, 2020 1:51 pm

I'm having trouble with the Alexa skill.
I have an alarm in my garage which has the Envisalink 4 in it.
I can arm and disarm my unit using Alexa and the app on my mobile phone.

However if I try to disarm the unit from on of the Amazon Echo I have in my home it tells me it's not authorized to disarm the unit.
But if I go back to the skill settings and turn off the enable voice disarm and then turn it back on it will work from the Amazon Echo but then later on will not work again.
It always works from the mobile app using Alexa voice commands but does not from the Echo unit in the house.
Does anyone have any idea of what the problem might be.
Thanks

GrandWizard
Posts: 1973
Joined: Tue Nov 16, 2010 4:08 pm

Re: Amazon Alexa Envisalink Skill Information

Postby GrandWizard » Tue Apr 14, 2020 2:14 pm

Each profile has to have voice arming enabled. If you have multiple users/profiles make sure they are all enabled.

Also, every time you run discovery on your panel, Amazon resets the voice arming option so you have to go back in and do it again.

12johnniej
Posts: 3
Joined: Tue Apr 14, 2020 1:40 pm

Re: Amazon Alexa Envisalink Skill Information

Postby 12johnniej » Tue Apr 14, 2020 3:43 pm

Thanks for the reply. I only have one profile. My wife just uses mine.
I'm not sure I follow the part about each time you run discovery on your panel.
What panel. Do you mean the alarm panel?? I wouldn't know how to do that.
I have the app on my phone and 4 of the Amazon Echo's in my house and like I said it always works from the app on the phone but not on the echo's in the house.
Please forgive me if I sound stupid on this because I will be the first to admit that I am.
I'm just trying to get them all to do the same thing and thought maybe I have some setting wrong someplace.
Thanks for the help

GrandWizard
Posts: 1973
Joined: Tue Nov 16, 2010 4:08 pm

Re: Amazon Alexa Envisalink Skill Information

Postby GrandWizard » Tue Apr 14, 2020 3:50 pm

Submit a tech support request from your Eyezon portal account and we can help you further. We can't do this in public.

12johnniej
Posts: 3
Joined: Tue Apr 14, 2020 1:40 pm

Re: Amazon Alexa Envisalink Skill Information

Postby 12johnniej » Tue Apr 14, 2020 7:41 pm

Will do and thanks for the help


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