Not receiving alerts on the app

Information and support for EnvisaLink modules.

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Elmaiko
Posts: 2
Joined: Wed Feb 21, 2018 2:08 am

Not receiving alerts on the app

Postby Elmaiko » Wed Feb 21, 2018 5:14 pm

Has anyone issues with receiving alerts on the app for the alarm trigger only?, I receive notification on the app for arm, disarm but not when alarm goes on. any ideas?
I'm using envisalink 4 in a vista 20p

Elmaiko
Posts: 2
Joined: Wed Feb 21, 2018 2:08 am

Re: Not receiving alerts on the app

Postby Elmaiko » Wed Mar 07, 2018 2:34 pm

Already found the problem, the issue was that I did not have the zones reporting, changed the reporting on each zone and I am able to receive notifications for alarms on the app and on email, hope this information is helpful for someone... 8-)

dsbeal@gmail.com
Posts: 2
Joined: Thu Jan 16, 2020 2:18 pm

Re: Not receiving alerts on the app

Postby dsbeal@gmail.com » Thu Jan 16, 2020 2:57 pm

I'm having the same issue. I'll have to study and see how to check on reporting.


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