Lack of wireless zone low battery information/notifications/TPI codes

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

rct
Posts: 41
Joined: Mon Dec 21, 2015 6:24 pm

Lack of wireless zone low battery information/notifications/TPI codes

Postby rct » Tue Nov 07, 2017 1:40 pm

Panel: DSC 1832 v. 4.6, Wireless connected via TR5164.
EVL-4 01.01.114

I had a wireless zone report a low battery this morning but the only thing I've gotten from the EVL via TPI was a verbose trouble status, and the only thing that shows on the Eye-zon portal is that the panel status indicates trouble. I have to hover over trouble to see that it's a device low battery. But nowhere can I find what zone it is via the envisalink or the eyez-on portal.

I would have expected there would be better reporting of this information as I believe this would be a reasonably common occurrence/request. Do I have to wait for the battery to completely die to find out which zone it is via the envisalink?

GrandWizard
Posts: 1764
Joined: Tue Nov 16, 2010 4:08 pm

Re: Lack of wireless zone low battery information/notifications/TPI codes

Postby GrandWizard » Wed Nov 08, 2017 1:14 pm

That information is not available from the panel. You have to switch to interactive mode on a keypad to see exactly what zone is in low-bat trouble (* 2 * <>)

rct
Posts: 41
Joined: Mon Dec 21, 2015 6:24 pm

Re: Lack of wireless zone low battery information/notifications/TPI codes

Postby rct » Sun Nov 12, 2017 5:16 pm

Ok, Interesting.

FYI, I still have the iControl (Telguard) portal connected. It was able to send me an alert mentioning the specific zone.

(It's connected to the panel via RS-422. I've never been able to find any docs on what protocol is available via the RS422 connection.)

rct
Posts: 41
Joined: Mon Dec 21, 2015 6:24 pm

Re: Lack of wireless zone low battery information/notifications/TPI codes

Postby rct » Tue Nov 14, 2017 3:43 pm

Update: I got an alert from Envisalerts at midnight last night about the wireless zone with the low battery. I'm glad that I did finally get a low battery alert from Envisalarts and I'm glad that it shows in my Eyez-on portal event log.

I got the Verbose trouble status code on 11/7 at 11:18 (am). (Which is also when I got the alert from the iControl portal). The Envisalert event was 11/14 00:00. I wasn't sure why there was such a big difference in time, but it looks like at midnight last night (11/14) is when the panel put an event in it's log.

As an enhancement request, I'd like to see a TPI code for the wireless zone low battery.

dmcwhinnie
Posts: 2
Joined: Sat Nov 07, 2015 10:21 pm

Re: Lack of wireless zone low battery information/notifications/TPI codes

Postby dmcwhinnie » Sun May 06, 2018 10:01 pm

I'd like to see the addition of zone low battery in the TPI as well. Seems there have been a few requests for many years on this. If EyezOn can do why can't the TPI?


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