Cannot arm/disarm System from Online Portal

Information and support for EnvisaLink modules.

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NonTech
Posts: 47
Joined: Sun Apr 07, 2013 7:24 am

Cannot arm/disarm System from Online Portal

Postby NonTech » Fri Sep 29, 2017 9:07 am

We have a Honeywell VISTA 20P Alarm System and the EnvisaLink 3 installed. For some reason we CANNOT arm/disarm the system using the online Web Portal from our desktop PC. We CAN arm/disarm from the Eyezon Mobile Portal (mobile link - Desktop PC) and/or Mobile Portal App (on our Android phones). If I'm not mistaken, we were able to arm/disarm from our Web login Account in the not so distant past. What has changed recently that prevent arming/disarming from our Web login account (online portal)?

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