EyezON Mobile Portal App available for Android - BETA

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

Very Secure
Posts: 5
Joined: Tue May 16, 2017 8:58 am

Re: EyezON Mobile Portal App available for Android - BETA

Postby Very Secure » Thu Jul 27, 2017 1:59 pm

GrandWizard wrote:
Very Secure wrote:
This only appears to be the case on the primary account. The "change sounds" option is not available for other Contacts.


It is available for all App contacts. It is meaningless for email or SMS contacts so it doesn't appear there.


I have a "standard user" sub-contact setup only to see partition 2 (using EnvisAlerts+ "Device Sharing by Partition").

The EyezOn mobile app is installed on a smartphone. Logged in using that contacts credentials. I am not relying on email or SMS for alarm reporting.

Unlike when I login to the web page with the "primary" account, where I can see the Assign Devices/Modify/Sounds option, for devices connected to that account, I cannot see any such option when logging in as the sub-contact account.

The app itself (on the sub-contact phone) lists the mobile device (using the Contacts option at the bottom of the page) however nothing appears when selecting "Assign Devices"

When logged in via the web page, using the sub-contacts credentials, the "edit contact" menu only shows the various alarms and system alerts (even though I understand a sub-account can't actually receive system alerts). No option for sound.

Further, I note that the sub-user account, configured only for partition 2, continues to receive alarms from partition 1 via the app and can see all "events" on either partition.

I have tried to understand how to configure the EVL4 but its like poking around in the dark since there doesn't seem to be any detailed documentation.

How do I get this functioning properly?

GrandWizard
Posts: 1769
Joined: Tue Nov 16, 2010 4:08 pm

Re: EyezON Mobile Portal App available for Android - BETA

Postby GrandWizard » Fri Jul 28, 2017 10:40 am

Very Secure: I'm not sure exactly what you are seeing. Send in a tech support request with some screen captures and we can better help you that way.

DigitalMaestro
Posts: 7
Joined: Thu Aug 08, 2013 11:00 am

Re: EyezON Mobile Portal App available for Android - BETA

Postby DigitalMaestro » Mon Jul 31, 2017 10:14 am

Thanks for this app. The notification functionality is especially useful. I do, however, have an issue. It seems that the password characters allowed by the app are different to those allowed by the EyezOn website. From what I can tell, certain special characters are not understood by the app. For instance if your password is "The+quick+brown+fox!" then the app keeps displaying "Wrong credentials" If the password is instead changed to "Theplusquickplusbrownplusfox" then the app allows login. Thus the "+" sign and/or the "!" sign in passwords appear to confuse the app. Can you have the relevant people check into this please?

Thanks
DM

GrandWizard
Posts: 1769
Joined: Tue Nov 16, 2010 4:08 pm

Re: EyezON Mobile Portal App available for Android - BETA

Postby GrandWizard » Mon Jul 31, 2017 10:18 am

Yes that is true, you can't use any special characters in the password with the app.

Very Secure
Posts: 5
Joined: Tue May 16, 2017 8:58 am

Re: EyezON Mobile Portal App available for Android - BETA

Postby Very Secure » Tue Aug 01, 2017 8:18 am

GrandWizard wrote:Very Secure: I'm not sure exactly what you are seeing. Send in a tech support request with some screen captures and we can better help you that way.


GW: I don't see how I can attach images to a support request?

GrandWizard
Posts: 1769
Joined: Tue Nov 16, 2010 4:08 pm

Re: EyezON Mobile Portal App available for Android - BETA

Postby GrandWizard » Tue Aug 01, 2017 10:17 am

Very Secure wrote:
GrandWizard wrote:Very Secure: I'm not sure exactly what you are seeing. Send in a tech support request with some screen captures and we can better help you that way.


GW: I don't see how I can attach images to a support request?


Just send an email to support@eyezon.com instead.

ksharf
Posts: 17
Joined: Mon Mar 14, 2016 6:09 am

Re: EyezON Mobile Portal App available for Android - BETA

Postby ksharf » Fri Aug 11, 2017 1:52 pm

GoodDay, i'm still wondering when the iOS app will become available.

Kind Regards

Zonker
Posts: 14
Joined: Tue Jun 18, 2013 12:57 pm

Re: EyezON Mobile Portal App available for Android - BETA

Postby Zonker » Fri Aug 18, 2017 10:53 pm

Just found it in the Apple App Store today. Tried it and works great. It created a contact for the phone so I deleted the old SMS contact and disabled the mobile link as well

Good job! Worth the wait

Z
Last edited by Zonker on Fri Aug 18, 2017 11:18 pm, edited 1 time in total.

GrandWizard
Posts: 1769
Joined: Tue Nov 16, 2010 4:08 pm

Re: EyezON Mobile Portal App available for Android - BETA

Postby GrandWizard » Fri Aug 18, 2017 11:17 pm

Yes, it just came out today.

jac1987
Posts: 42
Joined: Thu Aug 20, 2015 11:14 am
Location: Costa Rica

Re: EyezON Mobile Portal App available for Android - BETA

Postby jac1987 » Fri Aug 18, 2017 11:30 pm

Just downloaded it. Is nice to have these notifications


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