Not Getting Notifications

Information and support for EnvisaLink modules.

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Crikey
Posts: 91
Joined: Mon Aug 22, 2016 10:04 am

Not Getting Notifications

Postby Crikey » Tue Jun 21, 2022 12:32 pm

Yesterday evening when I armed our system I received no notification. "Eh?" Disarmed and re-armed. No notifications. Likewise no notification this morning when my wife disarmed the system.

Something down or broken?

Crikey
Posts: 91
Joined: Mon Aug 22, 2016 10:04 am

Re: Not Getting Notifications

Postby Crikey » Wed Jun 22, 2022 9:35 am

Still wasn't getting notifications as of last evening. This morning, when my wife disarmed the system, they were back.

rupeemaker2
Posts: 2
Joined: Fri Jun 24, 2022 4:19 pm

Re: Not Getting Notifications

Postby rupeemaker2 » Fri Jun 24, 2022 4:21 pm

I haven't been getting notifications for about 2 weeks. iPhone 12 device. yet everyone else in my family are receiving notifications on older iPhones with a short delay.

rupeemaker2
Posts: 2
Joined: Fri Jun 24, 2022 4:19 pm

Re: Not Getting Notifications

Postby rupeemaker2 » Fri Jun 24, 2022 4:58 pm

okay figured it out...delete the app on your iOS device; reinstall it; and allow notifications. This new platform that they are using you will notice a delay in receiving push notifications about 1 mins !
You will also have to edit your contact for the iOS device; for some reason it doesn't recognize your previous device.


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