EyezOn Monitored Device Off-Line Alert

Information and support for EnvisaLink modules.

Moderators: GrandWizard, EyezOnRich

hokie21
Posts: 51
Joined: Tue Oct 22, 2013 10:17 pm

EyezOn Monitored Device Off-Line Alert

Postby hokie21 » Wed Nov 24, 2021 5:55 pm

I got an "EyezOn Monitored Device Off-Line Alert" for my EVL4 this morning. Everything seems to be working fine.
Then later today I received a "Security Event: Envisalarm FTC" and then 20 minutes later got a "Security Event: Envisalarm FTC Restoral"

Normally I see "Security Event: IP Connection Down, LTE Backup Engaged" when the Internet goes down or "Security Event: LTE Backup Supervision Fault" when the LTE path goes down.

Why am I seeing these new and different error messages while everything appears to be working fine?

GrandWizard
Posts: 2075
Joined: Tue Nov 16, 2010 4:08 pm

Re: EyezOn Monitored Device Off-Line Alert

Postby GrandWizard » Wed Nov 24, 2021 11:40 pm

Please submit a tech support request from your Eyezon portal and one of our technicians will help you out.

hokie21
Posts: 51
Joined: Tue Oct 22, 2013 10:17 pm

Re: EyezOn Monitored Device Off-Line Alert

Postby hokie21 » Fri Nov 26, 2021 4:30 pm

Done. Thank you.


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