Can't Transmit Alerts

Information and support for EnvisaLink modules.

Moderators: EyezOnRich, GrandWizard

bgreet
Posts: 2
Joined: Sun Apr 14, 2019 6:32 pm

Can't Transmit Alerts

Postby bgreet » Sun Apr 14, 2019 6:41 pm

Hey all. I have a Vista 20P and envisalink 4. I had a monitoring company come in and install a 4G cell connection for monitoring and ever since I can no longer receive alerts.

Per the monitoring company, when I go into *29 I am supposed to disable IP/GSM. Going against their recommendation, if I do enable as advised in the envsalink install instructions I get an error "Check 103 LngRng Radio 0000" and still can not receive alerts. Any suggestions/advice would be much appreciated. Thanks!

anderep
Posts: 7
Joined: Fri Apr 12, 2019 11:06 am

Re: Can't Transmit Alerts

Postby anderep » Sun Apr 14, 2019 8:39 pm

Did you enable shadowing?
I’ve got a vista-128 and honeywell communicator (G4 and Ethernet) and it works.
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bgreet
Posts: 2
Joined: Sun Apr 14, 2019 6:32 pm

Re: Can't Transmit Alerts

Postby bgreet » Sun Apr 14, 2019 9:52 pm

Thank you for the reply. Actually, just tried disabling shadowing and that seemed to get rid of the error message. Still not receiving text notifications for some reason but at least no longer in an error state. Thanks again!

GrandWizard
Posts: 1865
Joined: Tue Nov 16, 2010 4:08 pm

Re: Can't Transmit Alerts

Postby GrandWizard » Mon Apr 15, 2019 10:56 am

bgreet wrote:Thank you for the reply. Actually, just tried disabling shadowing and that seemed to get rid of the error message. Still not receiving text notifications for some reason but at least no longer in an error state. Thanks again!


Submit a tech support request and we can help you better there.

You only use Shadowing if you have an ECP connected GSM module, which you don't.


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