Search found 2075 matches

by GrandWizard
Mon Dec 06, 2021 11:59 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Troubleshooting connection issues with Envisalink 4
Replies: 1
Views: 27

Re: Troubleshooting connection issues with Envisalink 4

Hi, no LINK LED means no Ethernet connection. In all cases it means one of:

1) Bad Ethernet Cable (most common)
2) Blown port on router/switch (fairly common)
3) Blown port on the Envisalink (not common but we do see this with lightning strikes)
by GrandWizard
Mon Dec 06, 2021 11:48 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Can not access EnvisaLink, Connection Reset
Replies: 9
Views: 7443

Re: Can not access EnvisaLink, Connection Reset

Did you see the date on this thread? That firmware change was made in 2017.

There was no "silent" firmware updates as its been like that for 4 years.

Also, there are no longer any automatic updates and the last one was in 2018. You must update the firmware yourself from the portal.
by GrandWizard
Wed Nov 24, 2021 11:40 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EyezOn Monitored Device Off-Line Alert
Replies: 2
Views: 48

Re: EyezOn Monitored Device Off-Line Alert

Please submit a tech support request from your Eyezon portal and one of our technicians will help you out.
by GrandWizard
Wed Nov 24, 2021 12:26 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Partition "Trouble" & RF Supervisory ... what is this?
Replies: 1
Views: 41

Re: Partition "Trouble" & RF Supervisory ... what is this?

Hi,
The logs tells you everything. You have an RF supervisory on zone "Tyler". Its either failed or maybe the battery is just gone.
by GrandWizard
Mon Nov 15, 2021 12:15 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Envisalink SIDEKICK LTE backup shipping NOW!
Replies: 7
Views: 5277

Re: Envisalink SIDEKICK LTE backup shipping NOW!

No, it is a modern LTE communicator, not GSM.
by GrandWizard
Thu Nov 11, 2021 4:23 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EVL4 - Envisalerts server OFFLINE
Replies: 4
Views: 178

Re: EVL4 - Envisalerts server OFFLINE

How old is your firmware? A long time ago the Envisalink would reboot everytime it was given an new server IP. So if it is old firmware, yes, that would explain the reboots.
by GrandWizard
Thu Nov 11, 2021 9:35 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Service down?
Replies: 1
Views: 125

Re: Service down?

All service interruptions are posted on the forum or on our twitter feed so no, there has been no service issues in recent times.
by GrandWizard
Thu Nov 11, 2021 9:32 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EVL4 - Envisalerts server OFFLINE
Replies: 4
Views: 178

Re: EVL4 - Envisalerts server OFFLINE

That server IP address is obviously not real and the (E) means the Envisalink cannot communicate with the DNS server. I suspect you have a firewall rule blocking the DNS port or maybe just UDP on that port.
by GrandWizard
Tue Nov 02, 2021 9:41 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Ethernet Port not Working
Replies: 2
Views: 177

Re: Ethernet Port not Working

Submit a tech support request ticket from your Eyezon portal under "Request Support"
by GrandWizard
Thu Oct 28, 2021 4:21 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Multiple TPI connections?
Replies: 4
Views: 212

Re: Multiple TPI connections?

There isn't enough RAM in the Envisalink3/4 to support two simultaneous TPI sockets. So yes, you would either need a second Envisalink or turn off Vera while playing with the TPI interface. Your other option is try some of the hacks of the HTTP interface. See this posting.... http://forum.eyez-on.co...

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