Search found 1899 matches

by GrandWizard
Wed Nov 20, 2019 10:14 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Is this compatible with my Paradox Spectra 1738?
Replies: 2
Views: 7

Re: Is this compatible with my Paradox Spectra 1738?

No, we only support DSC Power Series, Honeywell Vista P series, and SOLO security systems.

I think Paradox might have their own version of the Envisalink that does interactive services. I would contact your dealer or check out a Paradox user forum.
by GrandWizard
Fri Nov 15, 2019 10:08 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Amazon Alexa Envisalink Skill Information
Replies: 60
Views: 26122

Re: Amazon Alexa Envisalink Skill Information

The Alexa skill is now available in Canada for Engish speaking users. Other English locales will be added shortly but I'm not sure which ones.
by GrandWizard
Thu Nov 07, 2019 12:09 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Change EVL4 device default user name
Replies: 1
Views: 67

Re: Change EVL4 device default user name

No, that's never been an option. The EVL4 does allow 10 digit passwords.
by GrandWizard
Fri Nov 01, 2019 12:04 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: DSC 1832 RFK5500 - EnvisaLink 4 Support Broadcast labels?
Replies: 2
Views: 292

Re: DSC 1832 RFK5500 - EnvisaLink 4 Support Broadcast labels?

The Envisalink doesn't support label broadcasts so you have to enter them into the Eyezon portal manually. Supposedly the next gen module will have this feature.
by GrandWizard
Thu Oct 31, 2019 12:46 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Can you join two accounts to one without having to logout one to login the other account?
Replies: 1
Views: 221

Re: Can you join two accounts to one without having to logout one to login the other account?

You can only have one account but you can have as many Envisalinks as you like on an account.
by GrandWizard
Thu Oct 31, 2019 12:42 pm
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: envisalink its already activated DSC panel, i can change honeywell?
Replies: 1
Views: 210

Re: envisalink its already activated DSC panel, i can change honeywell?

Delete the module from your account and re-activate it as the proper type.

Settings->Delete Device
by GrandWizard
Thu Oct 24, 2019 7:52 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: EVL3 w/Honeywell Vista panel, date & time incorrect
Replies: 1
Views: 243

Re: EVL3 w/Honeywell Vista panel, date & time incorrect

There is no time reporting from the Envisalink when connected to a Honeywell panel. The panel time and the Envisalink internal system time are not related. Time synchronisation only applies to DSC panels.
by GrandWizard
Wed Oct 23, 2019 8:55 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Amazon Alexa Envisalink Skill Information
Replies: 60
Views: 26122

Re: Amazon Alexa Envisalink Skill Information

We've had a lot of calls into tech support saying that when they try and arm their system via Alexa, the AI responds immediately with "<security system> is not responding". The system does actually arm even though "she" says the system is not responding. I talked to my colleague ...
by GrandWizard
Tue Oct 22, 2019 8:13 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Alexa response error
Replies: 3
Views: 478

Re: Alexa response error

Submit a tech support request. We won't be able to help you directly but we can certainly forward your issue on to the developers.
by GrandWizard
Mon Oct 21, 2019 8:46 am
Forum: EnvisaLink ( IP100D, IP170D, 2DS, 3, 4)
Topic: Wrong zone being reported
Replies: 1
Views: 335

Re: Wrong zone being reported

EVL4 versions 1.3.142 through 1.3.151 had a latent bug that incorrectly reported alarm zones on the zone grid. It is fixed in 1.3.152 and up.
Email support and ask for a firmware update.

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